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      • Q. My shipment sat in my hot mailbox for days. Is it still safe to take?

        Our products undergo accelerated stability testing at temperatures of 104°F (40°C) +/- 35°F (2°C) and relative humidity of 75% +/- 5% for a minimum period of three months. This accelerated stability testing is completed after the product has initially gone through the same “customer journey’ of being shipped from our distribution center to the testing center through the postal service. This stability testing is our guarantee to you that our products can travel safely in warmer temperatures.

        During seasons of high temperatures, it is not uncommon for softgels and capsules to become tacky during shipping and stick together: During our testing we found that This has not affected the nutrients inside the softgels or capsules. Once the product has cooled down, the softgels and capsules will loosen up by gently shaking the bottle.

      • Q. Where is the scoop in my Ovasitol canister?

        The scoop in the canister is located underneath the powder, near the bottom of the canister. You may need to use a utensil, such as a fork, to locate the scoop inside the canister.

      • Q. Are Theralogix products dye-free?

        Yes. All Theralogix products are free from artificial dyes. We only use natural colorants on all of our products.

      • Q. Are Theralogix products gluten-free?

        Yes. All Theralogix products are certified gluten-free. Each Theralogix product is tested by NSF International for content accuracy, purity, and freedom from contaminants. During this testing process, each product is also tested to confirm that there is no gluten present.

      • Q. What is the source of gelatin in Theralogix softgels and capsules?

        The gelatin used in Theralogix softgels and capsules from certified BSE-free (bovine spongiform encephalopathy) bovine (cow) gelatin. 

      • Q. I have a hard time swallowing pills and/or have a sensitive stomach. Do you offer free samples for people to try?

        We have samples available for many of our products. The samples can help you determine if you are able to swallow and tolerate the product. If you would like a free sample, please request one by contacting Customer Service at (800) 449-4447 or by using the Contact Us form.

    • ORDER PROCESSING

      • Q: What is the difference between a PRC (Provider Referral Code) and a Discount Code?

        A:  A Provider Referral Code is issued to healthcare providers who share the code with their patients.  It provides a reduced price to customers ordering on the Theralogix website.  A Discount Code is a promotional code that conveys a specific discount or offer.  Both a PRC and a Discount Code can be applied to the same order. 

      • Q. Where do I enter my PRC or discount code?

        After you add a product to your cart, first choose "checkout." Then, after completing the first page of the checkout process, select "next step." You will have the opportunity to enter your PRC or discount code on the second page of the checkout process.

      • Q. How do I log in to my account?

        If this is the first time you have attempted to login to the site since 12/26/2017, you must re-register your online account by clicking here or visiting https://theralogix.com/account/register. 

        Once you have created an account for the new site, you will be able to view and maintain all of your existing Theralogix orders. Thank you for your patience and support as we work to provide the highest level of security for our customers. 

        If you have already re-registered on the new site, simply click here or visit https://theralogix.com/account/login and enter your username and password.

      • Q. What are the benefits of the Theralogix auto-refill program?

        Because dietary supplements are meant for long-term, continuous use, auto-refills assure that you will receive an uninterrupted supply of the nutrients you need. It is very convenient to have shipments sent directly to your home or business. Customers enrolling in our automatic refill program also enjoy free shipping on all orders.

      • Q. I have lost the PRC given to me by my healthcare provider. Can I still order?

        Yes. If you have lost the PRC provided to you by your healthcare provider, please contact Customer Service at (800) 449-4447 or by using the Contact Us form. A customer service representative will be able to look up your provider's PRC by their last name and/or the name of the practice.

      • Q: Does Theralogix have a partner program?

        A:  Yes, to find out more about Theralogix partner programs, complete the interest form found on this link or write us on our “contact us” page. 

    • SHIPPING AND DELIVERY

      • Q. Do you ship to locations outside the United States?

        Theralogix ships to anywhere the US post office will ship including US territories and APO addresses.  Theralogix also ships to Canada.  For any other locations, including Europe, Asia, and 34 countries around the world, look for Theralogix products on our partner website www.evitamins.com.  

      • Q. How long will it take to receive my order?

        You will receive your initial order in approximately 5-7 business days (7-10 calendar days). We will time refill shipments to arrive just before your current supply runs out.

        If your first order is sent Priority Mail, it will arrive in 2-4 business days (3-5 calendar days). Future auto-refill shipments will be sent by Standard Mail.

      • Q. How do you ship your products?


        We discreetly ship all products by U.S. Mail or UPS, in an envelope or box depending on the product.

      • Q. After I place my order, when can I expect it to ship?

        Orders placed by 3pm eastern time are typically shipped the same business day. Orders placed on the weekend or on holidays are shipped the next business day.

      • Q. How can I change my address, phone number, or email address?

        You can either log in to manage your account online, chat with one of our Customer Service representatives by clicking the "Chat" button at the bottom of your screen, or give us a call at (800) 449-4447.

        Changes you make will affect your future shipments, but will not affect those which have already been processed.

      • Q. How can I change my next ship date or suspend my auto-refills?

        You can either log in to manage your account online, chat with one of our Customer Service representatives by clicking the "Chat" button at the bottom of your screen, or give us a call at (800) 449-4447.

        Changes you make will affect your future shipments, but will not affect those which have already been processed.

    • CONTACT US

      • Contact Us Form

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