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    • PRODUCT

      • Q. Are Theralogix products dye-free?

        Yes. All Theralogix products are free from artificial dyes. We only use natural colorants on all of our products.

      • Q. Are Theralogix products gluten-free?

        Yes. All Theralogix products are certified gluten-free. Each Theralogix product is tested by NSF International for content accuracy, purity, and freedom from contaminants. During this testing process, each product is also tested to confirm that there is no gluten present.

      • Q. What is the source of gelatin in Theralogix softgels and capsules?

        The gelatin used in Theralogix softgels and capsules from certified BSE-free (bovine spongiform encephalopathy) bovine (cow) gelatin. 

      • Q. I have a hard time swallowing pills and/or have a sensitive stomach. Do you offer free samples for people to try?

        Yes. We have free samples available for every product. The samples are typically 1-3 day's supply and can help you determine if you are able to swallow and tolerate the product. If you would like a free sample, please request one by contacting Customer Service at (800) 449-4447 or by using the Contact Us form.

      • Q. What does the date printed on my Theralogix product mean?

        Most Theralogix products list an EXP (expiration) date. The expiration date indicates the date at which we can no longer guarantee the potency of the product. If your product lists an MFRD date, this is the date the product was manufactured. Dietary supplements are most potent for up to 2 years after the manufactured date.

      • Q. Why are there spots on my tablets?

        We do not use artificial dyes on our tablets. Therefore, occasionally you may notice the color of some of the nutrients showing through the natural coating. Depending on how the contents of each tablet settle, you may see many or just a few spots on the tablets. These spots may darken over time as the tablets are exposed to moisture and or air.  They are not harmful, and tablets with spots on them are safe to take.

    • ORDER PROCESSING

      • Q. What are the benefits of the Theralogix auto-refill program?

        Because dietary supplements are meant for long-term, continuous use, auto-refills assure that you will receive an uninterrupted supply of the nutrients you need. It is very convenient to have shipments sent directly to your home or business. Customers enrolling in our automatic refill program also enjoy free shipping on all orders.

      • Q. How does the Theralogix auto-refill program work?

        It's simple. Refills are timed to ship just before you run out. For most of our products, that's every 90 days.

        One week before your refill is due to ship, we will email you to let you know that we are preparing your shipment. You can make any changes or delay your shipment by logging in online or calling customer service at (800) 449-4447.

        You'll receive another email from us on the day your order ships to let you know that we are charging your credit card and your order is on the way. You can cancel at any time by logging in online or calling customer service at (800) 449-4447.

      • Q. I do not want to sign up auto-refills. Can I still order?

        Yes. If auto-refills will not work for you, please call us at (800) 449-4447 to buy one bottle at a time, for an additional shipping charge of $4.95.

      • Q. What is a PRC (Provider Referral Code)?

        A PRC is a number, usually 5 or 6 digits, that your referring physician would provide you with. It allows you to order Theralogix supplements at a preferred customer price. It also allows us to notify your referring healthcare provider when you place or cancel an order. This notification helps your provider keep track of what you are taking and monitor your progress once you start taking the supplement.

      • Q. I have lost the PRC given to me by my healthcare provider. Can I still order?

        Yes. If you have lost the PRC provided to you by your healthcare provider, please contact Customer Service at (800) 449-4447 or by using the Contact Us form. A customer service representative will be able to look up your provider's PRC by their last name and/or the name of the practice.

      • Q. I do not have a PRC or a referring physician. Can I still order?

        Yes. You can place an order at the regular retail price without providing a PRC.

    • SHIPPING AND DELIVERY

      • Q. After I place my order, when can I expect it to ship?

        Orders received before 3 PM ET on weekdays will ship the same day. Orders received after 3 PM ET will ship the next business day.

      • Q. How long will it take to receive my order?

        You will receive your initial order in approximately 5-7 business days (7-10 calendar days). We will time refill shipments to arrive just before your current supply runs out.

        If your first order is sent Priority Mail, it will arrive in 2-3 business days (3-5 calendar days). Future auto-refill shipments will be sent by Standard Mail.

      • Q. What is the cost for shipping in the United States?

        The Theralogix auto-refill program includes free Standard shipping within the United States.

        The following fertility and preconception products are not eligible for auto-refill. You will receive free Priority Mail shipping on every order.auto

        • Conception XR Motility Support Formula
        • Conception XR Reproductive Health Formula
        • DHEA 25
        • DHEA 50

        The following fertility and preconception products are available with auto-refill. You will receive free Priority Mail shipping with your initial order and free Standard shipping on refills after that.

        • TheraNatal OvaVite
        • Ovasitol
        • NeoQ10

        You can upgrade shipping on any auto-refill product to Priority Mail for an additional one-time charge of $5.25 on your initial order. If you paid for Priority Mail on your first order, your refills will be sent Standard Mail at no additional cost.

      • Q. Do you ship to Canada?

        Yes. Shipments to Canada will deliver in approximately 5-7 business days (7-10 calendar days) with customs, duties, and taxes already paid. A per shipment charge of $9.50 is added to all orders delivered to Canada. All prices are charged in US dollars.

      • Q. How do you ship your products?


        We discreetly ship all products by U.S. Mail or UPS, in an envelope or box depending on the product.

      • Q. How can I change my next ship date or suspend my auto-refills?

        You can either log in to manage your account online, chat with one of our Customer Service representatives by clicking the "Chat" button at the bottom of your screen, or give us a call at (800) 449-4447.

        Changes you make will affect your future shipments, but will not affect those which have already been processed.

    • CONTACT US

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