It's simple. Refills are timed to ship just before you run out. For most of our products, that's every 90 days.
One week before your refill is due to ship, we will email you to let you know that we are preparing your shipment. You can make any changes or delay your shipment by logging in online or calling customer service at (800) 449-4447.
You'll receive another email from us on the day your order ships to let you know that we are charging your credit card and your order is on the way. You can cancel at any time by logging in online or calling customer service at (800) 449-4447.