Theralogix only charges customers one time, when actual orders are shipped from our facility. You may see a “pending charge” first because when you place your order, your credit card or debit card is "pre -authorized". This process confirms that the card details you have entered are accurate, and that the card is valid, and has funds available to complete the transaction. Your credit/debit card company may place a hold equal to the amount of the purchase on your card, which will be released when your transaction is completed. Some card issuers/banks may leave this hold on your account for 1-5 business days depending upon the policy of that specific card company or bank. For further clarification on the pre-authorization and for the specific policy of your credit/debit card processor, please contact your credit/debit card company directly.